You choose it. We book it. It holds together.
The short version: tell us the event, pick what you want around it, and there is one number to call when something changes. The longer version is below, including the parts that are less convenient than we would like.
- 01
Pick the event
Choose what you are travelling for. That settles the dates, the city and the venue everything else has to be near, so nothing you add later can drift out of range without us telling you.
- 02
Add what you want
A stay, flights, the rides between them, an experience for the afternoon you have free, cover if you want it. The running total updates as you go. Nothing is reserved yet.
- 03
We come back with the fare
Flights go on as an estimate and we confirm the real fare, usually within a few hours. Your total is final before you are asked for anything, so nothing moves after you have paid.
- 04
Pay a deposit, or all of it
A deposit secures the whole trip. The balance is due a set number of days before you arrive, and we will remind you before it is. Card or mobile money, in your currency.
- 05
We book it
All of it, while you get on with your week. You are not chasing anybody and you are not on anybody's hold music. If something cannot be confirmed, you hear it from us early and with an alternative.
- 06
Your itinerary is issued
One document with every ticket, voucher, address and policy on it, in time order. Add to it after you land and it goes on the same trip and the same bill.
The transfer moves with it.
Your airport pickup is scheduled off your confirmed arrival time, not off a time you typed in weeks ago. When the airline moves the flight, we move the car, hold the room and send you the new pickup time.
This is the whole argument for one trip rather than six bookings. Six separate bookings cannot know about each other.
- 14:02
The airline moves your flight
Arrival slips from 06:40 to 10:15
- 14:02
Your car and room are flagged
Airport pickup and early check-in
- 15:20
We reschedule both
Driver rebriefed, room held until you land
- 15:26
You are told
New pickup time, same reference, nothing to do
Things worth knowing
- Why is the flight quoted rather than instant?
- Because the rate we get you is better than the one on the screen, and it takes a few hours rather than a few seconds to hold. You will never be asked to pay before you have the real number.
- Can I book just one thing?
- Yes. A room, a transfer or an experience on its own is fine. Booking the week together is where the savings are, not a requirement.
- What if I want to add something after I arrive?
- Add it to the same trip and it goes on the same itinerary. Same-day bookings are paid in full at the time, since there is no lead time left for a deposit to protect.
- Who is holding my money?
- We are. You pay us once, for the whole trip, and everything after that is ours to settle. It is why a refund is one conversation rather than six.
- Is the travel cover yours?
- The cover is written by a licensed insurer, who is named in full, along with the terms and exclusions, before you buy. We arrange it and we will help you claim, but the decision on a claim is theirs.
- What if something cannot be booked?
- You hear it from us, with an alternative, while there is still time to choose. A trip is only confirmed when every item on it is, so a booked room and an unconfirmed flight never shows as a green tick.